The conditions for your stay.

Payment and price

• Full payment is due when the booking is accepted. Stripe first authorises the displayed total on your card without charging it.
• Every direct booking includes a 2% administration fee calculated on the accommodation and cleaning charges and rounded up to the next cent. It is not tied to the payment method.
• The total also includes the A$180 cleaning and linen charge and any GST that applies. The final guest total is displayed in Australian dollars before payment, with no additional tax added at Stripe checkout.
• Your card details are entered on Stripe's hosted payment page and are not stored by Paradise Stayz.

Confirmation and apartment allocation

• A successful Stripe authorisation holds the residence category, dates and guest count shown at checkout while our team records the reservation in the booking system.
• After the booking reference is verified, Stripe captures the authorised total and we send the final confirmation.
• The exact apartment is allocated from the booked category. Layout, furnishings and outlook can vary between individual apartments in that category.
• If Stripe shows an authorisation but you do not receive a final confirmation, contact us before trying to book or pay again.

Cancellation and no-shows

• Cancel at least 30 days before check-in for a full refund.
• Cancellations made less than 30 days before check-in are non-refundable.
• No-shows are charged the full booking amount.
• When a full refund is due, the administration fee is also refunded.

The cancellation policy presented and accepted at checkout is the version that applies to your booking.

Check-in and check-out

• Check-in is from 3:00 PM and check-out is by 10:00 AM.
• Early check-in and late check-out are available only when agreed in writing. A late departure may incur the actual additional costs it causes.
• The lead guest must complete the pre-arrival requirements and provide any identity information reasonably required for building access and booking verification.
• Access instructions are sent after the required pre-arrival steps are complete.

Security bond

A security bond may be required before check-in. If it applies to your stay, we will email the amount, due date and collection instructions. Bond collection is handled separately from the accommodation payment.

We may deduct the actual, reasonable and evidenced costs caused by a guest or visitor's breach of these rules. This can include:

• damage to the apartment, building, fixtures, furnishings or appliances;
• cleaning beyond the standard departure clean, including smoke remediation;
• replacement of missing keys, fobs, remotes, linen or other items;
• lockout assistance and building or contractor call-out charges;
• unauthorised late check-out or third-party building charges;
• reasonable repair coordination costs and substantiated lost revenue caused by the breach.

A bond is not an automatic penalty. We will retain only amounts supported by the circumstances and available evidence.

House rules

• No parties or events. The apartment must not be used for a party, function, commercial event or unauthorised gathering.
• Respectful noise at all times. Unreasonable noise is not permitted. Quiet hours are 10:00 PM to 7:00 AM.
• Booked overnight occupancy only. Only guests included in the booking may stay overnight. Day visitors must comply with the building-specific limits and access rules sent before arrival.
• No smoking or vaping inside. Balcony and common-area restrictions depend on the building's bylaws and instructions. Follow the instructions supplied for your apartment.
• No pets. Lawful assistance animals are permitted. Tell us before arrival so we can coordinate access.
• Protect fire-safety equipment. Do not cover, disconnect, tamper with or misuse smoke alarms, sprinklers, detectors, extinguishers or evacuation equipment.
• Use balconies safely. Do not climb or sit on balcony rails, throw or drop items, leave children unsupervised, or move indoor furniture onto a balcony.
• Report problems promptly. Tell us as soon as possible about damage, leaks, maintenance concerns or safety issues so we can respond and limit further loss.
• Protect access. Do not copy or share access codes, keys or fobs with anyone who is not authorised for the booking.
• Keep furniture and equipment in place. Do not rearrange furniture or move indoor furniture outside. Return apartment equipment and furnishings to the place you found them. A sofa bed may be used only when it forms part of the booked sleeping arrangement or we have approved it.
• Ask before treating a spill or stain. Contact Paradise Stayz promptly so the correct cleaning method can be arranged. Do not use harsh chemicals that may damage floors, fabrics or finishes.

During your stay

• The apartment is cleaned before arrival and after departure. Mid-stay cleaning is not included, but may be arranged for an additional charge.
• A starter supply of essentials such as toilet paper, bath products and dishwasher tablets is provided. It is not an unlimited supply. Limited replacements may be available from our office.
• Paradise Stayz is the off-site manager of your reservation. On-site building management and reception are separate and may be unable to help with the booking. Contact Paradise Stayz for booking, access or apartment assistance.
• After-hours lockout assistance may incur an A$100 fee. Replacement of an unreturned key may incur A$110 per key, together with any additional evidenced building or contractor charge.

Departure checklist

Unless your apartment instructions say otherwise, before checking out by 10:00 AM:

1. Place rubbish in the designated bins and follow the building-specific recycling directions sent before arrival.
2. Place used dishes in the dishwasher and start a cleaning cycle.
3. Return furniture, apartment equipment, keys and fobs to their instructed locations.
4. Check that you have removed your personal belongings, then close and secure the apartment as instructed.

An unapproved late departure may incur the actual additional housekeeping, building or contractor costs it causes.

Breaches and ending a stay

For a minor breach, we will normally explain what must change and give the guest a reasonable opportunity to comply. We may end the stay immediately for serious conduct, including violence, deliberate damage, a party, dangerous behaviour, unlawful activity, serious or repeated disturbance, or refusal to follow an urgent safety direction. Refunds are not provided for nights lost because the stay was ended for a serious guest breach.

Which version applies

The policies and house rules accepted at checkout form part of your booking. We send the same version again before arrival. Later changes do not add material obligations to an existing booking, except where a change is reasonably necessary for safety, access or compliance with law or building requirements.