Terms and conditions.

1. Booking details

• You must provide accurate contact details, stay dates, guest numbers and any other information reasonably requested for the booking.
• The lead guest must be at least 18 years old and is responsible for the conduct of all guests and visitors connected with the booking.
• Your booking is for the residence category shown at checkout. The exact apartment is allocated from that category. Individual apartments can differ in layout, furnishings and outlook.

2. Price and payment

• Full payment is due when the booking is accepted. Stripe first authorises the displayed total on your card without charging it.
• Every direct booking includes a 2% administration fee calculated on the accommodation and A$180 cleaning and linen charges and rounded up to the next cent. It is not tied to the payment method.
• The final total includes any GST that applies and is displayed in Australian dollars before you continue to Stripe. That same total is authorised first and charged only after the booking-system reference is verified.
• Payment is processed by Stripe. Paradise Stayz does not store your full card details.

3. Reservation status and confirmation

• After Stripe authorises your card, the residence category and dates are held while our team records the booking in the booking system.
• Once the booking reference is verified, Stripe captures the authorised total and we send the final confirmation.
• If Stripe shows an authorisation but you do not receive a final confirmation, contact us before trying to book or pay again.

4. Cancellation

• A cancellation made at least 30 days before check-in receives a full refund, including the administration fee.
• A cancellation made less than 30 days before check-in is non-refundable.
• A no-show is charged the full booking amount.

5. Changes by Paradise Stayz

If the booked category becomes unavailable because of an unexpected operational or safety issue, we may offer a reasonably comparable alternative. If we cannot provide a suitable alternative, you may choose a full refund for the affected stay. This does not limit any rights that cannot lawfully be excluded.

6. Pre-arrival requirements

• The lead guest must complete any identity, access and guest-registration steps reasonably required before arrival.
• A security bond may be required. If it applies, we will email the amount, due date and collection instructions before check-in.
• Access details may be withheld until required pre-arrival steps are complete.

7. House rules and building instructions

The policies and house rules, including the departure checklist, form part of these terms. Building-specific visitor, access, parking, waste and facility instructions sent before arrival also apply. The lead guest must make sure every guest and visitor follows them.

8. Damage, cleaning and other guest-caused costs

You are responsible for the actual, reasonable and evidenced costs caused by you, your guests or your visitors. These may include damage, extra cleaning or smoke remediation, missing items, keys or fobs, lockout and contractor call-outs, building charges, unauthorised late check-out, reasonable repair coordination and substantiated lost revenue. We may recover these costs from an applicable bond or request payment separately.

9. Serious breaches

We may end a stay immediately for serious conduct, including violence, deliberate damage, a party, dangerous behaviour, unlawful activity, serious or repeated disturbance, or refusal to follow an urgent safety direction. For a minor breach, we will normally give a reasonable opportunity to comply. Nights lost because a stay is ended for a serious guest breach are not refundable.

10. Personal property and service interruptions

Guests are responsible for their personal belongings. Please tell us promptly about a maintenance issue or interruption so we have a reasonable opportunity to investigate and respond. Nothing in these terms excludes or restricts a consumer right or remedy that cannot lawfully be excluded.

11. Terms version

The version accepted at checkout applies to your booking and is recorded with it. Later changes do not add material obligations to an existing booking, except where reasonably necessary for safety, access, law or building requirements.

12. Contact

• Email: [email protected]
• Phone: +61 450 939 380
• Location: Surfers Paradise, Queensland, Australia